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Title: Clinical Director

Location: Lagos, Nigeria

Posted At: 22nd Apr, 2021


About mDoc

At mDoc, we are working to augment the health system, in partnership with private and public entities to focus on what matters to our members in their communities. We are building an enabling community-based and digital ecosystem to better help people with self-management of their chronic conditions and other health needs while helping them navigate quality in-person healthcare when face-to-face care is needed. We focus on personalized self-care. Over the next few months, we will grow quickly with key projects requiring a deep focus and the discipline, rigor and humility to test alongside our customers, iterate and ultimately scale quickly. The person filling this position is a critical anchor to driving the success of our company.

The position: 

This role is suitable for an entrepreneurial individual with a high propensity for laser-focused  execution. You will be a key lead for clinical operations, scale, quality improvement excellence  and person-centered care. You will oversee the clinical operations for the different product and  service lines and will lead a clinical team and content team to deliver and surpass performance  expectations. You will work closely with the co-founders, product, growth, marketing, data and  engineering leads and will be responsible for refining and developing evidence-based clinical  practice guidelines digitally and in-person.  

You will work with the clinical manager to ensure appropriate clinical supervision of all clinical  teams as well as develop clinical risk management practices, ensuring reliable adoption of best  practices, with a focus on achieving population level and individual member quality outcomes.  You will refine the set of clinical performance dashboards in concert with the data, engineering  and product teams which we use routinely to track clinical/quality performance, member engagement and experience, partnership success, and operational excellence. You will harness  digital tools to participate in on-call clinical duties, triaging and case reviews with the clinical  teams. You will manage the training, education, mentorship and performance efforts of the  coaches and care team. Given we are a technology firm, you will use digital tools to track, predict  our success as well as manage our members. A keen interest and openness to working with  technology is critical. 

You will also be responsible for ensuring seamless, rewarding in person experiences as well and for providing medical oversight, collaborating with our internal and external teams to grow our  brand while delivering large-scale population health outcomes.

Responsibilities 

  • Provides oversight for all clinical service activities including refinement of the entire package of  service standards and policies (virtual and in-person) 
  • Supervises all internal and external clinical teams to ensure optimal person-centered care
  • Develops, leads and participates in clinical education, training mentoring, assessment and  review systems and process incorporates latest context-specific evidence into clinical practice  guidelines 
  • Oversees clinical monitoring and evaluation activities
  • Interfaces with members to understand opportunities for quality improvement including on-call  activities 
  • Supports development of research practice interfacing with different external partners and  manages clinical trial design, implementation and publication process 
  • Develops new clinical programs and innovations 
  • Contributes to an agile data-driven culture of real-time learning, feedback and rapid iteration

Location 

Lagos, Nigeria preferred. 

Requirements 

  • MD or MBBS required. 
  • Additional graduate degree preferred e.g. MBA. MPH, MSc. 
  • 7-10 years of experience in clinical medicine. 
  • Telemedicine background and clinical management preferred with ability to work with  remote goal teams. 
  • Publication track record preferred. 
  • Exceptional communication, presentation and organizational skills. 
  • Ability to conceptualize and execute on tight timelines, and juggle competing priorities.
  • Comfort in working with a global team and in a startup environment.
  • A recognition that mDoc is an early-stage startup so we work around the clock and are  looking for you to work with an entrepreneurial mindset, quickly and efficiently.
  • A willingness to work super hard and problem-solve as a collective. 

To apply: 

  • Please send all of the below to [email protected] and note that only short-listed  applicants will be contacted. 
  • Your resume or cv. 
  • A cover letter. 
  • A link to your Twitter or IG handle if you have one. 
  • One authored publication.