At mDoc, we are working to augment the health system, in partnership with private and public entities to focus on what matters to our members in their communities. We are building an enabling community-based and digital ecosystem to better help people with self-management of their chronic conditions and other health needs while helping them navigate quality in-person healthcare when face-to-face care is needed. We focus on personalized self-care. Over the next few months, we will grow quickly with key projects requiring a deep focus and the discipline, rigor and humility to test alongside our customers, iterate and ultimately scale quickly. The person filling this position is a critical anchor to driving the success of our company.
This role is suitable for an entrepreneurial individual with a high propensity for laser-focused execution. You will be a key lead for clinical operations, scale, quality improvement excellence and person-centered care. You will oversee the clinical operations for the different product and service lines and will lead a clinical team and content team to deliver and surpass performance expectations. You will work closely with the co-founders, product, growth, marketing, data and engineering leads and will be responsible for refining and developing evidence-based clinical practice guidelines digitally and in-person.
You will work with the clinical manager to ensure appropriate clinical supervision of all clinical teams as well as develop clinical risk management practices, ensuring reliable adoption of best practices, with a focus on achieving population level and individual member quality outcomes. You will refine the set of clinical performance dashboards in concert with the data, engineering and product teams which we use routinely to track clinical/quality performance, member engagement and experience, partnership success, and operational excellence. You will harness digital tools to participate in on-call clinical duties, triaging and case reviews with the clinical teams. You will manage the training, education, mentorship and performance efforts of the coaches and care team. Given we are a technology firm, you will use digital tools to track, predict our success as well as manage our members. A keen interest and openness to working with technology is critical.
You will also be responsible for ensuring seamless, rewarding in person experiences as well and for providing medical oversight, collaborating with our internal and external teams to grow our brand while delivering large-scale population health outcomes.
Lagos, Nigeria preferred.